We are an independent charity, part of the national Citizens Advice network, which values diversity, promotes equality and challenges discrimination. Our service puts clients at the heart of all we do.
We employ 16 paid staff, some on specific projects. Over 40 volunteers bring many different skills, experiences and diversity to our organisation, and deliver most of our frontline services.
All our staff and volunteers benefit from thorough training, to meet the national Advice Quality Standard. We are committed to equality and diversity.
Our Trustee Board
As an independent charity, we have our own board of trustees, who are ultimately responsible for the quality and type of services we provide.
Set the overall direction and support the development of the organisation
Hold the staff to account to make sure we are meeting the needs of the local community
Work to maintain the Performance and Quality Framework set through the national Citizens Advice network
Employ our staff and control the finances
Earn and retain the respect of key local individuals and organisations
Give local people a say on our work through our public Annual General Meeting and other feedback and consultation methods
Make sure our work complies with relevant charity and other law